#7061 - No supporter days despite payment

No supporter days despite payment

Status

assigned

Resolution

open

Priority

normal

Severity

minor

Steps to reproduce

Hi, I bought an additional year of support on October 29. I have not yet received the days on my account, over a week later.

Description

My credit card has been charged, but I still have not got the days. Please correct my remaining days as a supporter.

Reported by

Fnurk

Issue ID

#7061

Date submitted

2017-11-06T14:00:40+01:00

Attachments

1B7E1BFC-E92D-4AF0-B907-D57E734BF2A5.png, 228275 bytes, 2017-11-06T14:01:29+01:00

Related issues

No related issues.

Responses

Fnurk

Date: 2017-11-06T14:01:29+01:00

Uploaded file 1B7E1BFC-E92D-4AF0-B907-D57E734BF2A5.png.

Drassen

Date: 2017-11-06T20:22:11+01:00

Hi! We are looking in to this! Please confirm one more time that the money was also drawn from your bank account, and that it was not refunded later on. //Andreas

powerfluffy

Date: 2017-11-09T08:57:20+01:00

☒ I'm also affected by this issue.

☒ I think this is an important issue.

I got the same problem. Money for 3 months 85 SEK has drawn from my account. Not refunded. /powerfluffy, umeå, Sweden

Fnurk

Date: 2017-11-09T15:45:17+01:00

Hej Andreas, ja, pengarna har dragits, och det har inte skett någon återbetalning. Mvh Adrian

powerfluffy

Date: 2017-11-09T20:53:12+01:00

☒ I'm also affected by this issue.

Samma här. Pengar dragna men ingen supporter

Fnurk

Date: 2017-11-13T10:55:25+01:00

Hej, Jag skulle vara tacksam om detta kunde hanteras skyndsamt. Jag har nu endast 5 supporterdagar kvar. Tack på förhand.

Fnurk

Date: 2017-11-17T20:54:10+01:00

☒ I think this is an important issue.

Hi, this is my last supporter day. It has now been almost three weeks since the payment of 299 sek was deducted from my credit card. Please extend my time as a supporter until the issue has been resolved. Please do also let me know if you need any further information than already provided. Thanks

Fnurk

Date: 2017-11-19T21:10:16+01:00

☒ I think this is an important issue.

I have now been downgraded to non-supporter status. Please extend my supporter subscription if de-bugging this issue takes time. Please let me know if you need any further information than already provided. Thanks

Drassen

Date: 2017-11-23T19:29:57+01:00

Jag har nu lagt till ditt år manuellt. Ursäkta dröjsmålet, vi arbetar för att detta inte ska hända i framtiden. Inte alls bra... Hör av dig till contact@turfgame.com om det är så att det nu skulle dyka upp ett år till framöver, det skulle underlätta mkt för oss i felsökningen av denna bugg. Mvh Andreas

fixarn

Date: 2019-09-15T16:43:47+02:00

☒ I'm also affected by this issue.

☒ I think this is an important issue.

Samma händer mig. Jag köper 40 dagar i taget. Får ingen påfyllning av supporterdagar i appen. Skulle även vilja ha supportermedalj, är det någon som vet hur mycket pengar man bidrar med då? Mvh Alias fixarn

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