#15734 - Turf app frequently crashes at startup, happens since system update of Samsung phone

Turf app frequently crashes at startup, happens since system update of Samsung phone

Status

assigned

Resolution

open

Priority

normal

Severity

minor

Turf Version

2.1.21 - public release

Steps to reproduce

Reported this issue before (015729), I thought it was solved after removing and reinstalling the turf app. Made 5-6 successful starts after reinstallation. But a few hours later, at a new startup, it crashed again. Typical sequence: Start the app, it appears to come up but disappears within a second or so. Start again, now it stays alive but does not get data from server. All zeroes in points and pph. Not responsive (except moving the map). Kill it, start again, now it works. According to a thread on facebook (Turf Ourdoor Expecience) another user has similar problem with a Samsung S22. I've asked her to report an issue.

Description

As above

Reported by

Palatino

Issue ID

#15734

Date submitted

2024-02-14T12:38:20+01:00

Attachments

Turf crash notice.jpg, 30880 bytes, 2024-06-14T13:35:46+02:00

Related issues

No related issues.

Responses

pfjell

Date: 2024-05-14T18:46:04+02:00

☒ I'm also affected by this issue.

☒ I think this is an important issue.

Version: 2.1.21 - public release

bluebirch

Date: 2024-05-23T19:27:09+02:00

☒ I'm also affected by this issue.

☒ I think this is an important issue.

Version: 2.1.21 - public release

Device: Samsung – A53 –

barking

Date: 2024-06-05T11:12:00+02:00

☒ I'm also affected by this issue.

☒ I think this is an important issue.

Version: 2.1.21 - public release

Device: Samsung – Galaxy A55 – Android 14, One UI 6.1

Crashes at startup, exactly as described above. It also crashes or freezes when Turfing, after working OK. It rarely goes more than 30 minutes before crashing/freezing, sometimes much less. Requires 'Force Stop' when freezing, but can still crash on reopening. This happens on new phone from first use last week. For the first couple of days I got a system messages (didn't screenshot) saying something like 'This app frequently crashes, contact software developer'. Reinstalled app several times. This phone replaces an A52s which is just an earlier version, also on Android 14 but with One UI 6.0 and I had no trouble with that at all.

krombe

Date: 2024-06-09T21:57:07+02:00

☒ I'm also affected by this issue.

☒ I think this is an important issue.

Version: 2.1.21 - public release

Device: Samsung Galaxy S22, Android-version 14. Behaves as described above.

ElsieSpanner

Date: 2024-06-12T17:39:37+02:00

☒ I'm also affected by this issue.

☒ I think this is an important issue.

Version: 2.1.21 - public release

App crashes during use on a daily basis, requiring 2 restarts to work again. Phone model OnePlus Nord CE 3 Operating System OxygenOS 14.0

barking

Date: 2024-06-14T13:35:46+02:00

☒ I'm also affected by this issue.

Version: 2.1.21 - public release

Device: Samsung – Galaxy A55 – Android 14, One UI 6.1

Further to my comment above, I have found that the situation has been much improved by clearing the data under ‘app info, storage’ before reinstalling. It requires logging in again with a code sent by email. The data had been transferred from the old phone using Samsung Smart Switch. Now it will crash about once every three hours Turfing, instead of three times per hour.

Uploaded file Turf crash notice.jpg.

tantorange

Date: 2024-07-09T21:57:47+02:00

☒ I'm also affected by this issue.

☒ I think this is an important issue.

Version: 2.1.21 - public release

Använder en Samsung S22 och har haft problemet att appen kraschar i flera månader.

Palatino

Date: 2024-07-15T08:52:33+02:00

Version: 2.1.21 - public release

Semester that a lot of users have similar problems on various Samsung devices, somewhat different depending on model, according to a couple of threads on facebook "Turf Outdoor Addiction". - App crashes immediately at startup - App crashes after a while - Phone reports that "Turf App crashes frequently - App is nonresponsive after startup, except that it's possible to move the map Seems that reinstalling the app, clearing the cache etc may help temporarily but not solve the problem. Someone please can fix it, a lot of people are really annoyed! - App is nonresponsive after startup, except that it's possible to move the map

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