can't login to turfgame.com on my iphone

Status
resolved
Resolution
fixed
Reported by
FeTaTo
Date submitted
2022-10-21 09:40
Issue ID
#13645

Steps to reproduce

if I press login the screen darkens and there is a cross in the top right hand corner but there is nothing else. This means that I have had to wait till back home to report this and other issues on my computer. I have tried on both my iphones with the same effect.

Description

I thought that I had used phone for logging issues before but know that I usually do it on my computer so can't be sure whether a longterm issue.

Attachments

Related issues

No related issues.

Responses

happyf

It seems that login screen isn't correctly displayed. Can you try put the phone in landscape mode and try again?

FeTaTo

I had tried that at the time. Can see a small black square which doesn't do anything if I try to click on it. Have attached screen shot.

IMG_2860.png 1.1 MB

FeTaTo

I have had a second email requesting further information but not a new request. The problem still occurs in portrait and landscape modes. Are you wanting more information? Thanks

happyf

Sorry, no more information is needed. I assigned the issue to the developer and that's what caused the mail.

Spiff
  • Also affected

I'm having the same issue as originally reported, i.e. if I press Login on the mobile, the screen darkens and there is a cross in the top right hand corner but there is nothing else. Have tried both portrait and landscape mode. Issue seen on both Android and iPhone.

FeTaTo

Just recently I have realised that this problem occurs if I try to log in with any page other than the home page loaded up (I would probably normally have been trying to do it from the map page). At least I can now submit this while travelling. Don’t know whether it is worth doing anything about it or just for crew to be able to suggest this to users who have problems.

FeTaTo

Just recently I have realised that this problem occurs if I try to log in with any page other than the home page loaded up (I would probably normally have been trying to do it from the map page). At least I can now submit this while travelling. Don’t know whether it is worth doing anything about it or just for crew to be able to suggest this to users who have problems.

Add comment or attachment

Log in to add a comment.