#10363 - Pressing the Lightningbolt causes a Purchase Error if either no google account or possibly a pay method is associated w/phone

Pressing the Lightningbolt causes a Purchase Error if either no google account or possibly a pay method is associated w/phone

Status

assigned

Resolution

open

Priority

normal

Severity

minor

Steps to reproduce

Press the Lightning Bolt on an Android phone and whether not being logged in on a google account or possibly not having a payment method associated with the phone (I have neither activated so not sure which one triggers it)

Description

It just shows "Purchase error - Could not complete transation, please try again later." And yes transaction is also misspelled like that. No information whatsoever what causes the error nor alternatives for payment if such exist and considering there is no in-app explanation (unless through the forum) what the lightning bolt even does as far as I have seen it really comes across as unprofessional and weird probably causing lost supporters.

Reported by

danielhittarut

Issue ID

#10363

Date submitted

2020-12-02T06:49:26+01:00

Attachments

No attachments.

Related issues

No related issues.

Responses

danielhittarut

Date: 2020-12-02T07:24:18+01:00

Double checked. The error is caused by not having a google account actively associated with your Android device, as some prefer to not have running in the background. There should be a much more specific error description describing what went wrong.

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